If for any reason you get the “Failed to connect to server”issue it means that the maximum number of login requests for that particular minute is exceeded and/or that the servers are full and will require someone to log out before allowing new players in. This was however still not enough as the player count jumped to 360k after 5 1⁄2 minutes. We managed to increase the rate limit from 10,000/min to 20,000/min and the total capacity of concurrent players was increased from 250,000 total to 360,000 total. To speak in technical terms, our services as well as our partner services have a rate limiter that denies connections beyond a volume per minute to prevent the entire system from failing. With it we deployed three “rapid-fixes” aimed at improving the situation with rewards often not being handed out properly, login-issues, and server capacity. Here’s his statement in full, posted to the Helldivers 2 Discord: Hey Everyone, Thank you for your patience during the server maintenance. Pilestedt issued an apology, and said Arrowhead was working as hard as it could to sort the server problems out. Even when the total capacity was increased from 250,000 to 360,000 total, the player count jumped to 360,000 after just five and a half minutes, Pilestedt said. The long and short of it is that as Arrowhead worked to increase Helldivers 2’s rate limiter for its servers, the number of players logging on surpassed the limit. Now, Arrowhead boss Johan Pilestedt has issued a statement explaining what went wrong.
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